1. Refund Policy

At IPTV Belgium, we strive to provide the best service to our customers. If for any reason you are not satisfied with your subscription, we offer a 7-day money-back guarantee for new customers. This allows you to try our service risk-free. Refund requests must be made within 7 days of the initial payment.

Eligibility for Refund:

The refund is only applicable to customers who have not used more than 50% of the service within the first 7 days.
Refunds are only available for the first subscription payment and do not apply to renewals or recurring charges.
If technical issues are found to be the fault of our service (and not due to external factors like poor internet connection or device incompatibility), a refund may be issued at our discretion.

2. How to Request a Refund

To request a refund, please contact our customer support team via email or the contact form on our website. Include your account details and the reason for your refund request. Our support team will review your case and process the refund if eligible.

3. Cancellation Policy

You can cancel your IPTV Belgium subscription at any time. There are no hidden fees for cancellations, and you will not be charged for the following billing period.

How to Cancel:

Log in to your account on our website.
Go to the “Subscription” or “Billing” section.
Select “Cancel Subscription” and follow the instructions.

Alternatively, you can contact our customer support team directly to assist you with the cancellation process.

4. Refund for Cancellations

If you cancel your subscription before the end of the current billing cycle, no refund will be issued for the unused time, and you will have access to the service until the next renewal date.
Refunds will not be given for cancellations after the 7-day refund window or for any issues not directly caused by our service.

5. Non-Refundable Situations

Refunds will not be issued for:

Payments made for renewals after the initial 7-day period.
Issues caused by external factors such as internet outages, device compatibility problems, or third-party services.
Services that have been used or accessed in full within the refund window.

6. Changes to the Refund and Cancellation Policy

We reserve the right to modify or update our refund and cancellation policy at any time. Any changes will be communicated to customers in advance and will apply to all new subscriptions after the change is made.